Accessibility

Due to the historical architecture of Windsor town centre, our Shop & Factory is homed in a listed building that can create issues for our customers, particularly when it comes to disabled access to all areas of our facility. Many older properties aren’t equipped to accommodate accessibility features like lifts, making it difficult to cater to those who are disabled. However, with all permissions in our power to made everything possible to make our building more accessible.

Guests in wheelchairs are able to access the ground floor of our Chocolate Factory. Stairs are used to access all floors and with the greatest sadness there is no accessible toilet available, as it is located on the first floor. Guests should be aware that there are a number of steps within the experience, these are used for 1st floor Café area, however there is a heated garden availablefor those who cannot use stairs.

Dogs are not permitted into the Workshop due to Health & Safety regulations; this includes assistant dogs as well. Guests who have allergies are warned that the chocolate products which we make in the Workshops are produced in an environment where nuts may be present. Nut free, dairy free, sugar free and gluten free chocolate is available on request, just ask our Team for details. The majority of guests will stand throughout the workshop however there are a number of chairs in each room which are available for those guests who need them. Guests are advised to make the Team aware at the start of any issues with standing.

Children from 2 years of age are welcome, however at busy periods buggies may not be kept in the covered garden area throughout the workshop.